Shipping & Payment

Thank you for shopping at AQUARISE INC. ("we," "us," or "our"). This Shipping & Payment Policy outlines the terms and conditions regarding order processing, shipping methods, delivery expectations, and accepted payment options when you place an order on www.leysern.com

Part 1: Shipping Policy

1. Order Processing Times
  • Standard Processing: All orders are processed within 1–2 business days (excluding weekends and major holidays) after receiving your order confirmation email.
  • Order Cut-Off Time: Orders placed after 2:00 PM CST will begin processing on the next business da
  • Tracking Confirmation: You will receive a separate email notification with tracking information once your order has shipped. Please allow 24–48 hours for the tracking status to update.
2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination, package weight, and chosen service level.

Shipping Option

Estimated Delivery Time

Cost

Economic

4 – 8 business days

Free

Standard

3 – 5 business days

$5.99 (Free on orders over $200)

Express

2 – 3 business days

$10.99 (Package weight under 9 lb)

$26.99 (Package weight 9 – 22 lb)

$42.99 (Package weight over 22 lb)

 

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed. Delays may occasionally occur due to inclement weather, carrier volume, or holiday surges.

3. Shipping
  • Contiguous U.S.: We ship to all addresses within the lower 48 states.
  • Alaska & Hawaii: Shipping is available to Alaska and Hawaii via USPS. Rates are calculated at checkout based on package weight and destination. Please note: Alaska and Hawaii are excluded from flat-rate or free shipping promotions.
  • International: We do not offer international shipping at this time.
4. Order Tracking & Delivery Issues
  • Tracking Your Order: Once shipped, you can track your package using the tracking link in your shipping confirmation email or through your account dashboard on our website.
  • Missing or Stolen Packages: If your tracking information states that your package was delivered but you haven't received it:
    1. Check around your property, porch, or with neighbors.
    2. Wait 24 hours, as carriers occasionally mark packages as "delivered" shortly before physical drop-off.
    3. Contact our support team at support@leysern.com with your order number so we can assist in opening a carrier claim.
    4. Damaged Items: If your order arrives damaged, please take photographs of the damaged item and packaging, and contact us within 48 hours of delivery at support@leysern.com.

Part 2: Payment Policy

1. Accepted Payment Methods
  • We offer secure checkout and accept a variety of payment options, including:
  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.
  • Express Checkout Services: PayPal.
  • Buy Now, Pay Later (BNPL) Options: [Klarna / Afterpay / Affirm] (subject to approval during checkout).
2. Payment Terms & Security
  • Billing & Authorization: Your payment method will be charged immediately upon placing the order. By completing checkout, you authorize AQUARISE INC. to charge the specified payment method for the full order amount, including applicable taxes and shipping fees.
  • Currency: All transactions are processed in USD.
  • Payment Security: We prioritize your security. All payment details are encrypted using Secure Sockets Layer (SSL) technology and processed securely via standard PCI-DSS compliant payment gateways. We do not store raw credit or debit card numbers on our servers.
3. Taxes & Billing Information
  • Sales Tax: Applicable state and local sales taxes will be calculated at checkout based on your shipping address and state law requirements.
  • Billing Address Mismatch: To prevent fraudulent transactions, your billing address and phone number must match the details associated with your credit card issuing bank. Orders flagged for verification may experience processing delays.
 4. Order Cancellations & Modifications
  • Cancellation Window: Orders enter processing quickly. If you wish to modify or cancel your order, please contact customer support immediately at support@leysern.com or 1-877-278-2001.
  • Post-Processing: Once an order has been fulfilled or handed to the carrier, it cannot be canceled or modified. In such cases, you may initiate a return according to our Return & Refund Policy after receiving the item.

Contact Us

If you have any questions or concerns regarding our Shipping & Payment Policy, please reach out to our customer support team:

  • Email: support@leysern.com
  • Phone: 1-877-278-2001
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
  • Address: AQUARISE INC. / 5215 N. Ironwood Rd. Suite 202,Glendale, WI 53217,United States of America